Frequently asked questions

Is there a cost?

For many eligible households, upgrades are fully funded. Some properties may require a small contribution depending on the package.

Do I need my landlord’s permission?

Yes — tenants will need written approval from the landlord before works take place.

How long does it take?

From quick check to installation can be a few weeks, depending on surveys and availability.

Is this only for certain areas?

We focus on Wales. Availability of measures can vary slightly by location and property type.